Written By: Sandi MacCalla ~ 6/13/2022
Many of us are “tough customers” when navigating life through traffic, food service, shopping, medical care, and all other venues. All of our social savviness can be put to the test with those serving us (cashiers, reception, customer service, et al). There are ways to minimize rough exchanges.
In the years I served homeowners as an Association/Property Manager, my colleagues and I fine-tuned separating the personal verbal assaults from the problem at hand, by:
When there was an exception to protocols (like wearing masks for protection) and without compromising standards, I found it was usually best to:
As has been evidenced, we don’t know the pressures or pain others are dealing with. In traffic, in person, or on the phone, actively serving others has many side benefits:
And I remind myself that this works both ways – like when I need help and am stretched beyond my bandwidth. I can impact the person helping me by leaving them with a smile, glad that they were helpful. We each can make our mark on the world for good.